Netflix not working? 10 Ways to Fix Netflix Problems and Issues (2023)

When you get a chance to kick back and watch a movie, the last thing you want to worry about is Netflix not working. However, it turns out that there are many reasons why Netflix goes wrong.

With that in mind, we've put together a list of the most common Netflix issues. Most importantly, it includes troubleshooting solutions to help you get your Netflix up and running again. However, before we dive into any of them, there are a few things you need to do.

First, check the Netflix status

Before we look at the possible causes of Netflix not loading or crashing, we need to look at an essential first step that you should take: checking Netflix for any performance issues. If Netflix is ​​down, there is no app update or restart you can do to fix the problem.

The first place you can go to check the status of Netflix in your area is aNetflix Help Center Page. Of course, you could also head over to Twitter and search for "Netflix off" and see if other people are complaining too; With a service as popular as Netflix, you can be pretty sure someone is using Twitter to voice their displeasure.

Other sites can help you determine if others are having issues with Netflix in your area, includingfall detectoryIt's low now. If all goes well and nothing is wrong with Netflix, chances are the technical issue is on your end.

Now that it's fixed, let's see what you can do to fix your Netflix issues.

1. Your Netflix app keeps crashing

It's happened to all of us at some point; one of your favorite apps suddenly starts crashing every time you try to use it. Once the initial panic has passed, there are a few steps you can take to fix the problem, but a lot depends on the device you are using.

Smartphone users should start by force-stopping the Netflix app. If it still doesn't work, try turning your phone off and on again. And if it still doesn't work, you'll need to delete the app and reinstall it from the relevant app store. The same methodology applies if you are using a streaming decoder.

If you are using Netflix on your smart TV, you may not be able to remove the app. Instead, try logging out of the app, clearing your TV's cache, and logging back in. Or, if you're using the Netflix app on Windows, try disabling your antivirus software. This is because many security packages interfere with the service.

2. You see Netflix error 12001 on Android

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Why is Netflix not working on my Samsung TV? [Replied 2023] - Droidrant

Many Android users complain of seeing error code 12001 when using the app on their devices. This issue affects smartphones and tablets.

Error code 12001 is caused by outdated data on your device. You need to refresh the data for the Netflix app to work again. But how is the data updated?

Open the Android Settings app, go toSettings > Applications > Applications, scroll down and tap the Netflix entry. In the Netflix submenu, go toStore,so playerase datayLimpar hides.

For other issues similar to this one, seeour guide to fixing Netflix error codes.

3. You cannot download content from Netflix

In 2016, Netflix finally started offering users a way to download content for offline viewing. That means you can load TV shows and movies before a long plane ride or if you know you'll be traveling to an area with poor Internet coverage. Unfortunately, this feature doesn't always work perfectly. If you're having trouble downloading content, there are a few steps you can take.

First of all, if you are using a jailbroken iPhone or rooted Android device, you can stop right now. The function will not work.

Second, make sure you are running at least Android 4.4.2 or iOS 8, have the most up-to-date version of the Netflix app, and have enough storage space on your phone.

If all else fails, try reinstalling Netflix on your phone or tablet.

4. You see Netflix error 1012 on iOS

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Error 1012 is exclusively limited to iOS users. It signals a network connectivity issue: your Netflix app is unable to access the Netflix servers.

You can follow some simple troubleshooting steps to try to fix the problem. For example, try restarting the app, restarting your device, and restarting your home network.

If none of these solutions work, then you will need to reset the Netflix app from the iOS settings menu. GoSettings > Netflixand toggleRestartem.

Make sure you sign out of any existing Netflix sessions by going to the app switcher, swiping the Netflix app and restarting Netflix. You will need to re-enter your login credentials.

5. You see a black screen on the desktop

If you are using Netflix on Windows or macOS, you may encounter a black screen every time you try to play a video.

This problem has four main causes:

• Cookies:Try deleting your browser's cookies. Precise instructions vary from browser to browser, but generally you'll find the option on thesettingsmenu.
• gray light:Microsoft retired Silverlight several years ago (although plug-ins are still available for some browsers). If you still have it installed on your system, it may be preventing the video from playing and you will need to remove it.
• antivirus:Some antivirus packages do not work well with Netflix. Try temporarily disabling the security software you are using.
• Drivers:Make sure your PC's graphics driver is up to date. While you're at it, update all your drivers.

If you still see a black screen, try using a different browser or disable any plugins you are using. you might want tooinvestigates how Chrome components can break Netflix.

6. There are too many users watching Netflix

Netflix offers tiered pricing plans, each of which allows more people to use Netflix simultaneously. The superior plan is limited to four people.

If you see a message saying, "Your Netflix account is in use on another device. Please stop playing on other devices to continue," that's your problem. You can terminate all existing sessions by accessingAccount > Settings > Sign Out on All Devices.

For a less drastic solution, you cansee who is using your netflix accountvouAccount > Settings > Recent Device Streaming Activityto see a list of current sessions. The list will help you identify which users are online. You can persuade one of them to log off.

Note that you can check how many concurrent screens your current plan allows by going toAccount > Plan Details.

7. You can't sign in to Netflix

The obvious solution here is to reset your password. And in the future, be sure to use a password manager, which should keep you from entering passwords incorrectly.Password managers are easy to organize, then the task should not be so daunting.

However, it's worth checking your email inbox before hitting the reset button. Something more sinister may be at play. Unsuspecting users' Netflix login credentials are changing hands for insignificant amounts of money on the dark web. They are usually purchased by people who cannot create a Netflix account in their own country.

If Netflix notices suspicious login behavior, it will lock your account and send you an email prompting you to create a new password. Remember, if yourNetflix account was hacked, you must change your password in any other application or service for which you used the same credentials.

8. Netflix not loading

What can you do if Netflix won't load? If you are faced with a spinning red circle that is stuck at a certain percentage, what is the solution?

Here are some tips to try:

• Close the Netflix app and restart it.
• Restart your device.
• Sign out of your Netflix account and sign in again.
• Restart your router.
• Update the Netflix app.
• Sign out of Netflix on all your devices.
• Reinstall the Netflix app.
• Use a VPN to bypass ISP throttling.

9. Netflix not working on your Smart TV

The Netflix app that comes built into some smart TVs is known to be less reliable than the desktop, mobile and set-top box versions. Most of the time, this is due to failures in the TV's internal hardware rather than an issue with Netflix.

Samsung's smart TVs are especially problematic; they run the internal Linux-based Tizen OS instead of Roku OS or Android TV.

If Netflix is ​​not working on your Samsung Smart TV, there are a few things you can try.

In the first place,Turn off the tvfrom the wall, wait 30 seconds and plug it back in. Then try to disable Samsung Instant On; some users have found that the feature interferes with installed apps, including Netflix.

If all else fails, try doing a factory reset from your TV's settings menu. Unfortunately, this means that you will lose all settings and data. Therefore, only use this as a last resort.

10. Netflix's infamous "unexpected error"

One of the most common Netflix errors is the "Unexpected Error". It looks like Netflix is ​​pulling an "oops" face and shrugging it off, leaving you alone with the problem. The message suggests that you reload the page and try again.

If you get this error on your TV, we suggest you close the app and restart Netflix. If this happens on your phone, force close the app and restart it. If this happens on your browser, press the refresh button. If that fails,clear your cookies, cache and browser history in chromeor whatever browser you use, and that should clear up any issues.

Is your Netflix account working again?

Based on our research, these are the most common issues people have with Netflix. Still, following our troubleshooting tips, hopefully Netflix will be back up and running and you can get back to watching your favorite shows.