If you see the error code thatNW-8-17, which usually includes this message:
We're having trouble connecting to Netflix. Try again or go to: www.netflix.com/help.
This usually means there is a network connectivity issue that is preventing your device from connecting to Netflix. Follow the troubleshooting steps for your device below to fix the issue.
Amazon Fire TV/palo
Access Netflix.com in a web browser
Using a computer, phone, or tablet, connect to the network or Wi-Fi that the problematic device is connected to. Open a web browser and go tonetflix.com/clearcookies. In the top right corner, click the buttonBegin session. Log in to your Netflix account. If you get this errorNSEZ-403, it means that we cannot connect your Netflix account at the moment. Please try again later. If you don't get an error, continue to the next step.
Make sure your network supports Netflix
Public networks: For Wi-Fi in places like cafes, hotels or schools, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than oursrecommended speedsand contact your ISP if you need assistance. Connections such as mobile hotspots, cellular or satellite networks may be too slow to stream Netflix.
restart your device
Turn off your device. If your device has a power cord, disconnect it from the electrical outlet. Make sure your device is completely turned off, not just in sleep or standby mode. Leave your device turned off for 15 seconds. Turn on your device and try Netflix again.
sair netflix
From the Netflix home screen, scroll left to open the menu. At the bottom of the menu, scroll right and selectAsk for help. choose thedisconnect. Log back in and try Netflix again. If you are on an error screen: choose theMore details. choose thedisconnectoRestart. Log back in and try Netflix again. If you can't find thedisconnect, press these buttons in sequence on the remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then select thedisconnect,Restart, odisable.
Restart your home network
Power off the device and disconnect the modem and router. After 30 seconds, connect your modem and router. Wait 1 minute, then turn on the device. Try Netflix again. To remember: Some devices, modems, and routers may take longer to reconnect to the Internet.
Restore default connection settings
If you've changed connection settings on your device, you'll need to reset them to default values. These adjustments may include: Customized Modem Settings. virtual private network(VPN) or proxy service settings. Custom DNS Settings. If you need help changing this setting, contact your device manufacturer. After resetting these settings, try Netflix again.
Boost your WiFi signal
To boost your Wi-Fi: Move the router and device closer together. If possible, place them in the same room. Keep your router away from other wireless devices and appliances. Place the router in an area free of obstructions and off the ground. Routers have a stronger signal when they are on a table or shelf.
Contact your internet service provider
If these steps do not resolve the issue, contact your Internet Service Provider (ISP) for assistance in troubleshooting your network connection. Your ISP may: Check if there is an internet outage in your area. Fix common router or modem issues and incorrect network settings. Reboot or reset your network connection. When talking to your ISP, tell them: If the problem only occurs on one device or on other devices on the same network. Whether your device connects via WiFi or directly via cable. Before you finish talking to your ISP: Using a web browser, go torapido.comto test your internet speed and connection directly to Netflix. Please try Netflix again to ensure the issue is resolved.
blu ray player
Make sure your network supports Netflix
Public networks: For Wi-Fi in places like cafes, hotels or schools, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than oursrecommended speedsand contact your ISP if you need assistance. Connections such as mobile hotspots, cellular or satellite networks may be too slow to stream Netflix.
restart your device
Turn off your device. If your device has a power cord, disconnect it from the electrical outlet. Make sure your device is completely turned off, not just in sleep or standby mode. Leave your device turned off for 15 seconds. Turn on your device and try Netflix again.
sair netflix
From the Netflix home screen, scroll left to open the menu. At the bottom of the menu, scroll right and selectAsk for help. choose thedisconnect. Log back in and try Netflix again. If you are on an error screen: choose theMore details. choose thedisconnectoRestart. Log back in and try Netflix again. If you can't find thedisconnect, press these buttons in sequence on the remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then select thedisconnect,Restart, odisable.
Restart your home network
Turn off or unplug your Blu-ray player. Unplug your modem (and your wireless router, if it's a separate device) for 30 seconds. Plug in your modem and wait until no more indicator lights flash. If the router is separate from the modem, plug it in and wait until the new indicator light stops flashing. Turn the Blu-ray player back on and try Netflix again.
Restore default connection settings
If you've changed connection settings on your device, you'll need to reset them to default values. These adjustments may include: Customized Modem Settings. virtual private network(VPN) or proxy service settings. Custom DNS Settings. If you need help changing this setting, contact your device manufacturer. After resetting these settings, try Netflix again.
Boost your WiFi signal
To boost your Wi-Fi: Move the router and device closer together. If possible, place them in the same room. Keep your router away from other wireless devices and appliances. Place the router in an area free of obstructions and off the ground. Routers have a stronger signal when they are on a table or shelf.
Contact your internet service provider
If these steps do not resolve the issue, contact your Internet Service Provider (ISP) for assistance in troubleshooting your network connection. Your ISP may: Check if there is an internet outage in your area. Fix common router or modem issues and incorrect network settings. Reboot or reset your network connection. When talking to your ISP, tell them: If the problem only occurs on one device or on other devices on the same network. Whether your device connects via WiFi or directly via cable. Before you finish talking to your ISP: Using a web browser, go torapido.comto test your internet speed and connection directly to Netflix. Please try Netflix again to ensure the issue is resolved.
Playstation 3
Make sure your network supports Netflix
Public networks: For Wi-Fi in places like cafes, hotels or schools, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than oursrecommended speedsand contact your ISP if you need assistance. Connections such as mobile hotspots, cellular or satellite networks may be too slow to stream Netflix.
sair netflix
For Japanese PlayStations, use theOand not himxto confirm selections. Start at the PS3 home screen. If you're not already on the home screen, tap and holdps3in the center of the controller, select the buttonabandonment, then select theSim. Navigate to the sectionTV/Video Servicesand highlight thenetflix. push thex. pressing thex, press and holdTo startemselectuntil you see a message asking:Want to reset your Netflix settings and sign in again? choose theSim. Enter your email address and password and try Netflix again.
Return DNS settings to default values
From the main menu, go tosettings. choose thenetwork settings>Internet connection settings>ACCORDINGLY. choose theHabit. Select the type of connection you are using: Forwireless, select these options: in the sectionWi-fi, choose theenter manually. choose theIP address configuration. Forwired connection, choose theautomatic detectionforOperation mode. As you move to the next configuration, select these options: IP address configuration>Automatic DHCP server>do not adjust dns settings>Automatic proxy server>Do not use PERSON>Automatic UPnP>To allow To save your settings, pressxbutton. choose thetest connection. Try Netflix again.
Restart your home network
Turn off or unplug the game console. Unplug your modem (and your wireless router, if it's a separate device) for 30 seconds. Plug in your modem and wait until no more indicator lights flash. If the router is separate from the modem, plug it in and wait until the new indicator light stops flashing. Turn the game console back on and try Netflix again.
Boost your WiFi signal
To boost your Wi-Fi: Move the router and device closer together. If possible, place them in the same room. Keep your router away from other wireless devices and appliances. Place the router in an area free of obstructions and off the ground. Routers have a stronger signal when they are on a table or shelf.
Contact your internet service provider
If these steps do not resolve the issue, contact your Internet Service Provider (ISP) for assistance in troubleshooting your network connection. Your ISP may: Check if there is an internet outage in your area. Fix common router or modem issues and incorrect network settings. Reboot or reset your network connection. When talking to your ISP, tell them: If the problem only occurs on one device or on other devices on the same network. Whether your device connects via WiFi or directly via cable. Before you finish talking to your ISP: Using a web browser, go torapido.comto test your internet speed and connection directly to Netflix. Please try Netflix again to ensure the issue is resolved.
Playstation 4
Make sure your network supports Netflix
Public networks: For Wi-Fi in places like cafes, hotels or schools, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than oursrecommended speedsand contact your ISP if you need assistance. Connections such as mobile hotspots, cellular or satellite networks may be too slow to stream Netflix.
I test the internet connection mo
Start from the PS4 home screen. If you are not already in the main menu, press and hold the PS button in the center of the controller, select theclose the app, then select theACCORDINGLYto return to the home screen. push theAboveon the directional pad. choose thesettings. choose theRed. choose theinternet connection test.
restart your device
Disconnect your device. Press the power button on the device once and wait 1 minute or leave it unplugged for 3 minutes. Connect your device again. Turn on your device and try Netflix again.
Check your DNS settings
From the main menu, go tosettings. choose theRed>Configuring the Internet connection. Select the type of connection you are using: Foruse wifi, choose theHabitand select your Wi-Fi network. ForUsing a LAN cable, choose theHabit>Operation mode. As you move to the next configuration, select these options: IP address configuration>Automatic DHCP server>Does not specify dns settings>Automatic proxy server>do not use MTU setting>Automatic choose thetest connection. Try Netflix again.
Restart your home network
Turn off or unplug the game console. Unplug your modem (and your wireless router, if it's a separate device) for 30 seconds. Plug in your modem and wait until no more indicator lights flash. If the router is separate from the modem, plug it in and wait until the new indicator light stops flashing. Turn the game console back on and try Netflix again.
Boost your WiFi signal
To boost your Wi-Fi: Move the router and device closer together. If possible, place them in the same room. Keep your router away from other wireless devices and appliances. Place the router in an area free of obstructions and off the ground. Routers have a stronger signal when they are on a table or shelf.
Contact your internet service provider
If these steps do not resolve the issue, contact your Internet Service Provider (ISP) for assistance in troubleshooting your network connection. Your ISP may: Check if there is an internet outage in your area. Fix common router or modem issues and incorrect network settings. Reboot or reset your network connection. When talking to your ISP, tell them: If the problem only occurs on one device or on other devices on the same network. Whether your device connects via WiFi or directly via cable. Before you finish talking to your ISP: Using a web browser, go torapido.comto test your internet speed and connection directly to Netflix. Please try Netflix again to ensure the issue is resolved.
PlayStation 5
Make sure your network supports Netflix
Public networks: For Wi-Fi in places like cafes, hotels or schools, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than oursrecommended speedsand contact your ISP if you need assistance. Connections such as mobile hotspots, cellular or satellite networks may be too slow to stream Netflix.
I test the internet connection mo
Start from the PS5 home screen. In the upper right corner, selectsettings choose theRed>connection status>internet connection test.
.
restart your device
Disconnect your device. Press the power button on the device once and wait 1 minute or leave it unplugged for 3 minutes. Connect your device again. Turn on your device and try Netflix again.
Check your DNS settings
From the home screen, go tosettings choose theRed>settings>Configuring the Internet connection. Select the type of connection you are using: For wireless, select your Wi-Fi network name >Advanced Settings For wiring, selectwired lan>Advanced Settings. When adjusting the following settings, select these options: IP address configuration>Automatic DHCP server>Does not specify dns settings>Automatic proxy server>do not use MTU setting>Automatic choose theACCORDINGLYto test your connection. Try Netflix again.
.
Restart your home network
Power off the device and disconnect the modem and router. After 30 seconds, connect your modem and router. Wait 1 minute, then turn on the device. Try Netflix again. To remember: Some devices, modems, and routers may take longer to reconnect to the Internet.
Again
Make sure your network supports Netflix
Public networks: For Wi-Fi in places like cafes, hotels or schools, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than oursrecommended speedsand contact your ISP if you need assistance. Connections such as mobile hotspots, cellular or satellite networks may be too slow to stream Netflix.
restart your device
Turn off your device. If your device has a power cord, disconnect it from the electrical outlet. Make sure your device is completely turned off, not just in sleep or standby mode. Leave your device turned off for 15 seconds. Turn on your device and try Netflix again.
sair netflix
From the Netflix home screen, scroll left to open the menu. At the bottom of the menu, scroll right and selectAsk for help. choose thedisconnect. Log back in and try Netflix again. If you are on an error screen: choose theMore details. choose thedisconnectoRestart. Log back in and try Netflix again. If you can't find thedisconnect, press these buttons in sequence on the remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then select thedisconnect,Restart, odisable.
Restart your home network
Disconnect your device. Disconnect your modem and router. Wait 30 seconds. Connect your modem. Wait 1 minute. Connect your router. Wait 1 minute. Connect your device. Try Netflix again. Some modems and routers may take longer to reconnect.
Restore default connection settings
If you've changed connection settings on your device, you'll need to reset them to default values. These adjustments may include: Customized Modem Settings. virtual private network(VPN) or proxy service settings. Custom DNS Settings. If you need help changing this setting, contact your device manufacturer. After resetting these settings, try Netflix again.
Boost your WiFi signal
To boost your Wi-Fi: Move the router and device closer together. If possible, place them in the same room. Keep your router away from other wireless devices and appliances. Place the router in an area free of obstructions and off the ground. Routers have a stronger signal when they are on a table or shelf.
Contact your internet service provider
If these steps do not resolve the issue, contact your Internet Service Provider (ISP) for assistance in troubleshooting your network connection. Your ISP may: Check if there is an internet outage in your area. Fix common router or modem issues and incorrect network settings. Reboot or reset your network connection. When talking to your ISP, tell them: If the problem only occurs on one device or on other devices on the same network. Whether your device connects via WiFi or directly via cable. Before you finish talking to your ISP: Using a web browser, go torapido.comto test your internet speed and connection directly to Netflix. Please try Netflix again to ensure the issue is resolved.
Decoder or streaming media player
Make sure your network supports Netflix
Public networks: For Wi-Fi in places like cafes, hotels or schools, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than oursrecommended speedsand contact your ISP if you need assistance. Connections such as mobile hotspots, cellular or satellite networks may be too slow to stream Netflix.
restart your device
Disconnect your device. Press the power button on the device once and wait 1 minute or leave it unplugged for 3 minutes. Connect your device again. Turn on your device and try Netflix again.
sair netflix
From the Netflix home screen, scroll left to open the menu. At the bottom of the menu, scroll right and selectAsk for help. choose thedisconnect. Log back in and try Netflix again. If you are on an error screen: choose theMore details. choose thedisconnectoRestart. Log back in and try Netflix again. If you can't find thedisconnect, press these buttons in sequence on the remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then select thedisconnect,Restart, odisable.
Restart your home network
Turn off or unplug your streaming media player. Unplug your modem (and your wireless router, if it's a separate device) for 30 seconds. Plug in your modem and wait until no more indicator lights flash. If the router is separate from the modem, plug it in and wait until the new indicator light stops flashing. Turn the streaming media player back on and try Netflix again.
Restore default connection settings
If you've changed connection settings on your device, you'll need to reset them to default values. These adjustments may include: Customized Modem Settings. virtual private network(VPN) or proxy service settings. Custom DNS Settings. If you need help changing this setting, contact your device manufacturer. After resetting these settings, try Netflix again.
Boost your WiFi signal
To boost your Wi-Fi: Move the router and device closer together. If possible, place them in the same room. Keep your router away from other wireless devices and appliances. Place the router in an area free of obstructions and off the ground. Routers have a stronger signal when they are on a table or shelf.
Contact your internet service provider
If these steps do not resolve the issue, contact your Internet Service Provider (ISP) for assistance in troubleshooting your network connection. Your ISP may: Check if there is an internet outage in your area. Fix common router or modem issues and incorrect network settings. Reboot or reset your network connection. When talking to your ISP, tell them: If the problem only occurs on one device or on other devices on the same network. Whether your device connects via WiFi or directly via cable. Before you finish talking to your ISP: Using a web browser, go torapido.comto test your internet speed and connection directly to Netflix. Please try Netflix again to ensure the issue is resolved.
smart tv
Make sure your network supports Netflix
Public networks: For Wi-Fi in places like cafes, hotels or schools, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than oursrecommended speedsand contact your ISP if you need assistance. Connections such as mobile hotspots, cellular or satellite networks may be too slow to stream Netflix.
restart your device
Disconnect your device. Press the power button on the device once and wait 1 minute or leave it unplugged for 3 minutes. Connect your device again. Turn on your device and try Netflix again.
sair netflix
From the Netflix home screen, scroll left to open the menu. At the bottom of the menu, scroll right and selectAsk for help. choose thedisconnect. Log back in and try Netflix again. If you are on an error screen: choose theMore details. choose thedisconnectoRestart. Log back in and try Netflix again. If you can't find thedisconnect, press these buttons in sequence on the remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then select thedisconnect,Restart, odisable.
Restart your home network
Turn off or unplug your smart TV. Unplug your modem (and your wireless router, if it's a separate device) for 30 seconds. Plug in your modem and wait until no more indicator lights flash. If the router is separate from the modem, plug it in and wait until the new indicator light stops flashing. Turn the smart TV back on and try Netflix again.
Restore default connection settings
If you've changed connection settings on your device, you'll need to reset them to default values. These adjustments may include: Customized Modem Settings. virtual private network(VPN) or proxy service settings. Custom DNS Settings. If you need help changing this setting, contact your device manufacturer. After resetting these settings, try Netflix again.
Boost your WiFi signal
To boost your Wi-Fi: Move the router and device closer together. If possible, place them in the same room. Keep your router away from other wireless devices and appliances. Place the router in an area free of obstructions and off the ground. Routers have a stronger signal when they are on a table or shelf.
Contact your internet service provider
If these steps do not resolve the issue, contact your Internet Service Provider (ISP) for assistance in troubleshooting your network connection. Your ISP may: Check if there is an internet outage in your area. Fix common router or modem issues and incorrect network settings. Reboot or reset your network connection. When talking to your ISP, tell them: If the problem only occurs on one device or on other devices on the same network. Whether your device connects via WiFi or directly via cable. Before you finish talking to your ISP: Using a web browser, go torapido.comto test your internet speed and connection directly to Netflix. Please try Netflix again to ensure the issue is resolved.
Xbox 360
Confirm your Xbox's DNS settings
push theGuidebutton on your controller. Orsettingsand select thesystem settings. choose thenetwork settings. Select your network and then select theconfigure network. choose thedns settingsand select theAutomatic. Turn off the Xbox and turn it back on. Try Netflix again.
xbox um
Make sure your network supports Netflix
Public networks: For Wi-Fi in places like cafes, hotels or schools, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than oursrecommended speedsand contact your ISP if you need assistance. Connections such as mobile hotspots, cellular or satellite networks may be too slow to stream Netflix.
I test the internet connection mo
push thexbox buttonon the Xbox controller to open theGuide. emprofile and systemmenu, select thesettings. choose theIn general>network settings>test network connection. If the test fails, go toXbox Network Support Pagefor help with the error message that appears. If the test shows that your device is connected, continue below.
restart your device
Disconnect your device. Press the power button on the device once and wait 1 minute or leave it unplugged for 3 minutes. Connect your device again. Turn on your device and try Netflix again.
Confirm your Xbox's DNS settings
push thexbox buttonto open theGuide. emprofile and systemmenu, select theSettings. choose theIn general>network settings>Advanced Settings>DNS Settings. choose theAutomatic. Try Netflix again.
Restart your home network
Turn off or unplug the game console. Unplug your modem (and your wireless router, if it's a separate device) for 30 seconds. Plug in your modem and wait until no more indicator lights flash. If the router is separate from the modem, plug it in and wait until the new indicator light stops flashing. Turn the game console back on and try Netflix again.
Boost your WiFi signal
To boost your Wi-Fi: Move the router and device closer together. If possible, place them in the same room. Keep your router away from other wireless devices and appliances. Place the router in an area free of obstructions and off the ground. Routers have a stronger signal when they are on a table or shelf.
Contact your internet service provider
If these steps do not resolve the issue, contact your Internet Service Provider (ISP) for assistance in troubleshooting your network connection. Your ISP may: Check if there is an internet outage in your area. Fix common router or modem issues and incorrect network settings. Reboot or reset your network connection. When talking to your ISP, tell them: If the problem only occurs on one device or on other devices on the same network. Whether your device connects via WiFi or directly via cable. Before you finish talking to your ISP: Using a web browser, go torapido.comto test your internet speed and connection directly to Netflix. Please try Netflix again to ensure the issue is resolved.
Série X/S do Xbox
Make sure your network supports Netflix
Public networks: For Wi-Fi in places like cafes, hotels or schools, ask if video services like Netflix are blocked. Private networks: Check if your connection is slower than oursrecommended speedsand contact your ISP if you need assistance. Connections such as mobile hotspots, cellular or satellite networks may be too slow to stream Netflix.
I test the internet connection mo
push thexbox buttonon the Xbox controller to open theGuide. emprofile and systemmenu, select thesettings. choose theIn general>network settings>test network connection. If the test fails, go toXbox Network Support Pagefor help with the error message that appears. If the test shows that your device is connected, continue below.
restart your device
Disconnect your device. Press the power button on the device once and wait 1 minute or leave it unplugged for 3 minutes. Connect your device again. Turn on your device and try Netflix again.
Confirm your Xbox's DNS settings
push thexbox buttonto open theGuide. emprofile and systemmenu, select theSettings. choose theIn general>network settings>Advanced Settings>DNS Settings. choose theAutomatic. Try Netflix again.
Restart your home network
Power off the device and disconnect the modem and router. After 30 seconds, connect your modem and router. Wait 1 minute, then turn on the device. Try Netflix again. To remember: Some devices, modems, and routers may take longer to reconnect to the Internet.
All other devices
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FAQs
Netflix Error NW-8-17? ›
If you experience the error code NW-8-17, often accompanied by the following message: We're having a problem connecting to Netflix. Please try again or visit: www.netflix.com/help. It usually means a network connectivity issue is stopping your device from reaching Netflix.
What is error code NW 8 on Netflix? ›If you experience the error code NW-8-20 while attempting to stream Netflix, it is typically caused by an Internet connectivity problem preventing your device from reaching the Netflix service.
How do I fix Netflix in NW? ›- Turn off or unplug your smart TV.
- Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
- Plug in your modem and wait until no new indicator lights are blinking on. ...
- Turn your smart TV back on and try Netflix again.
If you experience the error code NW-8-14, it typically points to a network connectivity issue that is preventing your device from connecting to the Netflix service.
How do I fix Netflix server error? ›- Check for an internet outage in your area.
- Fix common router or modem issues and incorrect network settings.
- Restart or reset your network's connection.
- Restart your device.
- Check your Wi-Fi signal.
- Change to a different network (which isn't always a possibility).
- Disconnect from your VPN or proxy server.
(1106)' It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service.
How do you reboot Netflix on your TV? ›Unplug your device from power. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead. Plug your device back in. Turn your device on and try Netflix again.
How do I reboot my Netflix? ›Restart your Netflix account by signing in to Netflix and selecting Restart Your Membership from any profile (except a Kids profile). Note: If you need to reset your password, you will be redirected to your Account page where you will select Add streaming plan > Restart Your Membership.
How do I refresh my Netflix region? ›The country on your account can't be changed unless you move to a new one. If you have moved recently, see Moving with Netflix for details. Using a VPN to access Netflix will hide your region and only allow you to see TV shows and movies available to all regions globally.
Why do I keep getting an error code on Netflix? ›
According to Netflix, the most common reasons the streaming site is causing you grief include network errors, problems with a device and issues with the Netflix app or account you are streaming from. It's worth checking your Wi-Fi connection to ensure you aren't experiencing any Internet issues.
Are Netflix servers down right now? ›We are not currently experiencing an interruption to our streaming service.
How do I clear my Netflix cache? ›Tap and hold the Netflix app icon, then tap App info. Tap Storage & cache > Clear storage > OK.
Why is Netflix suddenly not working on my TV? ›Check your internet connection. Disconnect your mobile device, TV, or computer, then reconnect. Sign out of your Netflix account and sign in again or reinstall Netflix app. Check your account settings.
Why has my Netflix stopped working on my smart TV? ›This error happens when data stored on your device needs to be refreshed, or an issue with your network stops your device from reaching Netflix.
How many people can watch Netflix at once? ›After stopping Netflix on a different device, you may need to wait 5-10 minutes before you can watch on your device. Or, upgrade your Netflix plan to allow more devices to watch at the same time (up to 4 with the Premium plan).
How do I reset Netflix on my LG smart TV? ›From within the Netflix app, use the arrows on your remote to enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Select Sign out, Start Over, Deactivate, or Reset.
How can I reinstall Netflix on my smart TV? ›Reinstall Netflix App on Samsung TV
Navigate to the Apps section and click on the Settings icon in the top right corner. Select the Netflix app and choose “Delete.” Confirm by selecting “Delete” again. Turn off and then turn on your Samsung TV. Go back to the Apps section and install Netflix once again.
It should be the last thing you attempt when trying to get the Netflix app working again on your Samsung smart TV. A hard reset will return your TV to its factory settings which will delete all your smart TV apps and settings.
How do I uninstall and reinstall Netflix? ›- Open the Google Play Store app.
- Search for Netflix.
- From the Netflix app store page, select Uninstall. Uninstalling the Netflix app will delete any TV shows and movies you have downloaded to the device.
- To confirm, select OK.
Can you cancel and restart Netflix? ›
You can restart your Netflix account at any time. We keep your Viewing Activity for 10 months after your account closes, so it will be available if you restart within that time.
Why is my Netflix stuck in the wrong region? ›Check your IP address
If the country shown matches the country you're in and you are still having trouble, contact us. If the country shown doesn't match the country you're in, it might mean a VPN is in use on your device or network. You'll need to turn it off to get TV shows and movies available in your region.
Netflix uses data like IP addresses to determine where someone is located. Subscribers with the two highest-tier service plans, Standard and Premium, will also be able to add up to two extra members outside their household for an additional monthly fee.
Can I use my Netflix account in another house? ›Everyone living in that household can use Netflix wherever they are — at home, on the go, on holiday — and take advantage of new features like Transfer Profile and Manage Access and Devices. We recognize that our members have many entertainment choices.
How do I update my Netflix app? ›- Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.
- In the Search bar, type "Netflix."
- From the search results, tap the Netflix app. If you can't find the Netflix app, follow these steps instead.
- Tap Update.
(5.2)' It usually means that your device needs to be refreshed.
Why Netflix is not running? ›Clearing the Netflix app data will remove any TV shows and movies downloaded on your device and sign you out of your account. Tap and hold the Netflix app icon, then tap App info. Tap Storage & cache > Clear storage > OK. Try Netflix again.
What is wrong with Netflix on Roku? ›Netflix might not function on your Roku device if either of both apps requires an update. If applications and software are not regularly updated, they become incompatible. Netflix may also cause problems on Roku TV if your Netflix account is not set up correctly.
What does clearing the cache mean? ›When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.
How do I clear Netflix cache on Samsung Smart TV? ›To view more details, clear the cache or clear data of an app, go to the app of your choice, press the down directional button on your remote control and press enter when View Details is highlighted. 5. Highlight Clear Data or Clear Cache on your remote control and press enter.
How do I fix NW 2 5 on Netflix? ›
In many cases, power cycling your devices will fix a problem like Netflix code NW-2-5. That means you will need to completely shut down your devices, unplug them from the wall, plug them back in and turn them back on.
Why is my region not updating on Netflix? ›Check your IP address
If the country shown matches the country you're in and you are still having trouble, contact us. If the country shown doesn't match the country you're in, it might mean a VPN is in use on your device or network. You'll need to turn it off to get TV shows and movies available in your region.
This error code means that you are experiencing network connectivity issues, most likely your home network is not configured correctly, or your Internet connection is not working properly.
How do I reconnect my Netflix to a new router? ›Turn off your device, then unplug your modem and router from power. After 30 seconds, plug in your modem and router. Wait 1 minute, then turn on your device. Try Netflix again.
What are Netflix error codes? ›| Error codes | Potential causes | Potential fixes |
|---|---|---|
| S7111-11101 | Browser issue | Visit netflix.com/clearcookies |
| TVP-832, NW-2-5 | Connectivity issue | Troubleshoot internet connectivity |
| U7111-5070 | Age issue | Visit netflix.com/verifyage |
| UI-120 | Communication issue | Sign out and restart your device; call the manufacturer if needed |
According to Netflix, the most common reasons the streaming site is causing you grief include network errors, problems with a device and issues with the Netflix app or account you are streaming from. It's worth checking your Wi-Fi connection to ensure you aren't experiencing any Internet issues.
What is error NW 6 on Netflix? ›It usually means a network connection issue is stopping your device from reaching Netflix.
What is error code NW 4 7 on Netflix? ›If you experience the error code NW-4-7, it usually means there's information stored on your device that needs to be refreshed, or that there's a network connectivity issue.
Is Netflix down on Roku? ›We are not currently experiencing an interruption to our streaming service.
Can I tell where my Netflix is being used? ›Click on your profile in the top right corner of your screen. Go to Account. From the Security & Privacy section, select Manage access and devices. Netflix will show you a list of every connected device.
Is Netflix now region locked? ›
There's a lot of great content on Netflix but much of it is restricted by the country you are in. In fact, the catalog of shows and movies you can view will vary depending on the region you're in.
Why does Netflix have region block? ›While we do own the worldwide rights for most Netflix originals, sometimes these titles aren't available in a country or region for the following reasons: The title was created before Netflix was available or able to acquire the exclusive rights. Other companies may have the rights to the title for a region.
What is NW on Netflix? ›It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.
What is error code NW 2 5 on Samsung TV? ›Netflix error code NW-2-5 is caused by a connection issue that prevents the Netflix app or website from communicating with the Netflix servers. If it can't connect, it can't stream, resulting in the NW-2-5 error message or a similar error, such as a generic “network error” message or a more specific error code (eg.
Why can't I connect to Netflix? ›This error happens when data stored on your device needs to be refreshed, or an issue with your network stops your device from reaching Netflix.