How To Fix Netflix Error Code NW-3-6 [Updated 2022] (2023)

FAQs

What does NW-3-6 mean? ›

This error code means you're having network connectivity issues, and it's most likely your home network isn't configured correctly, or your internet connection isn't working.

It usually means that there's a network connectivity issue that is preventing your device from reaching Netflix.

From the main menu, find and select Settings. Scroll down and select General. Scroll down and select Reset. From the list that opens, select Reset Network Settings.

If you experience the error code NW-4-7, it usually means there's information stored on your device that needs to be refreshed, or that there's a network connectivity issue.

The Netflix error code NW-2-5 indicates a network connectivity issue, which means that your device cannot reach the Netflix service. It's a relatively common yet challenging issue to identify and fix but, by following the right steps, you can usually resolve it on your own.

Restart the TV and wireless router (unplug them then plug them back in). For Advanced Users: Make sure the router has MAC Filtering disabled. For Advanced Users: Make sure the router has DHCP enabled, or that you have the appropriate static IP settings programmed into the TV. If the issue persists, Contact Us.

We are not currently experiencing an interruption to our streaming service.

How do I fix Netflix on my smart TV? ›

In account settings, you also can find the “Viewing activity” for each profile on a Netflix account in the “My Profile” section.

Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app. Note: Resetting the app will delete any titles you have downloaded to the device.

Restart your home network

Turn off your device, then unplug your modem and router from power. After 30 seconds, plug in your modem and router. Wait 1 minute, then turn on your device. Try Netflix again.

Luckily, you can reset the network settings at any time. This won't delete any of your apps, photos, or other data. All it will erase are your saved Wi-Fi passwords, and other connection information. It'll also likely help your Android device connect to the internet or Bluetooth again.

Contact your internet service provider

Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.

Power reset your modem/router

Unplug the power cable to your modem/router and wait about 60 seconds. Reconnect the power cable to your modem/router and make sure it's turned on. Wait until the device is finished making it's connection to the internet and your network. Perform the network diagnosis.

If the Wi-Fi® signal on your TV device drops or intermittently disconnects, try a power restart or reset of your TV and your modem/router first. A power cycle or reset of your devices often resolved these issues. Then if needed, check your network connection status and the troubleshooting steps provided.

Why do I keep getting network error? ›

If the error is only occurring on your computer, please disconnect from your internet connection for sixty seconds and then re-connect. Taking this step should help because it refreshes the connection between your computer and your internet. Once you are re-connected to the internet, refresh your browser and try again.

' This error can happen when a network issue stops your device from reaching Netflix, or if there's a problem with the TV show or movie you're trying to watch.

Uninstalling an app and redownloading it often works on smartphones, so it's also worth a try on your TV. To remove Netflix from your Samsung smart TV, press the Home button on your remote. Then navigate to the Apps tab and select the Settings cog. Now locate Netflix from your list of apps and select Delete.

Check your internet connection

Of course, if you see a connection error in the Netflix app or your videos play unreliably, there's a good chance that there's a problem with your internet connection — either your WiFi router needs to be rebooted or the service from your ISP is problematic.

If that person has their profile on your account, you can transfer it to their new account and delete it from yours. However, if they don't have a profile or simply use your login information to keep watching Netflix without paying, you can kick them off using a new feature in your account settings.

Netflix says on its website that the company uses "IP addresses, device IDs, and account activity from devices signed into the Netflix account" to determine which devices are in the same household. "People who do not live in your household will need to use their own account to watch Netflix," the site says.

Your account wasn't bought directly from Netflix or an authorized source. If you didn't create your account directly with Netflix or you bought your account from an unauthorized retailer, you'll need to sign up for a new account in the same country where it will be used.

This error can happen if a VPN is active on your device or network while using Netflix. To fix the problem, turn off your VPN and try Netflix again. To learn more about VPNs, check if a VPN is active, or turn your VPN off, go to Watching TV shows and movies through a VPN.

How do I fix the proxy server on Netflix? ›

Here's how to fix the Netflix proxy error:

Download and install the appropriate VPN app or browser extension for your device. Open the VPN app or browser extension and connect to a server in your home country. Clear your browser's cache and cookies. This ensures Netflix forgets your actual IP address and location.

Navigate to Settings and select Apps. Choose System Apps. Select the Netflix app and click on Clear Cache. After the cache is cleared, try to start the Netflix app again.

While Netflix has a ban against VPNs and proxy servers, it's perfectly legal to use VPNs on Netflix; it just may not work. Netflix has specific licensing agreements with TV shows and movies, meaning that they're only allowed to offer them to certain audiences, divided by country.

Officially, you can only change your region on Netflix (Opens in a new tab)if you move(Opens in a new tab), but you can work around this by using a VPN. The content available on Netflix differs by region, so for example what is offered on Netflix U.S. varies from what is offered on Netflix UK.

We are not currently experiencing an interruption to our streaming service. We strive to bring you TV shows and movies you want to watch, whenever you want to watch them, but on very rare occasions we do experience a service outage.

Netflix.com is UP and reachable by us. Please check and report on local outages below ... The above graph displays service status activity for Netflix.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller.

Netflix has a security system that detects when multiple users log on from the same IP address, which indicates that the associated traffic is coming from a VPN server. If your Netflix VPN suddenly stops working, it means Netflix has blocklisted the IP address of the VPN server you're connecting to.

Click on the cogwheel icon and select Internet Options. In the Connections tab, click on LAN settings. Under Proxy server, uncheck the box next to Use a proxy server for your LAN. Uncheck the box next to Use automatic configuration script.

Update the Netflix app

From the Home screen, tap the App Store icon. Tap Search, then enter "Netflix" in the search box. Tap Netflix, then tap Update.

How do I clear Netflix cache on my Samsung TV? ›

To do this, go to your TV's settings and select “Apps.” From there, you can select the app that you want to clear the cache for and choose “Clear Cache.”